Return & Refund Policy

Last updated: 28 July 2026

This policy explains how cancellations and refunds work for subscription payments made for our SaaS products (Clinexa, NexPOS) and other paid Services through NexEvent.tech.

    Refund timeline: Approved refunds are processed within 7 to 10 working days of approval, back
    to the original payment method used at checkout.
  

1. Subscription cancellations

You may cancel your subscription at any time from your account's billing page, or by emailing us.
Cancelling stops future billing — your access continues until the end of the period you've already paid for.
We do not automatically refund the unused portion of a current billing period, except as described below.

2. When a refund applies

Duplicate or failed charge: if you were charged twice for the same invoice, or charged but the service was not activated due to a technical error on our side, we refund the incorrect/failed charge in full.
Billing error: if you were charged an incorrect amount due to our error, we refund the difference.
Service not delivered: if a paid plan's core features are unavailable for an extended period due to a fault on our side and we cannot resolve it within a reasonable time, you may request a pro-rated refund for the affected period.

3. When a refund does not apply

Change of mind after a subscription period has started and the Service has been accessed/used.
Dissatisfaction with features that were visible/described before purchase.
Issues caused by misuse, third-party integrations, or a customer's own hardware (e.g. printer, POS device) not working as expected.

4. How to request a refund or cancellation

Email hello@nexevent.tech or message us on WhatsApp (+880 1313-664499) with your account email/company name and invoice reference. We'll confirm receipt within 1 business day and let you know the outcome after reviewing your case.

5. Refund method

Approved refunds are issued back to the original payment method (card, mobile banking, or bank transfer) used at checkout, via our payment gateway partner SSLCommerz, within 7–10 working days of approval. We cannot redirect a refund to a different account or payment method.

Questions about a specific charge? Contact us at hello@nexevent.tech — include your invoice number so we can look it up quickly.

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